FAQ’s

I can't find my tickets?
You should have received an email with your tickets. If you cannot find that email…

  1. Check your spam folder.
  2. If you are using Gmail, check the “Promotions” tab in your Gmail box.

If you still cannot find them, please email us at info@valortix.com and we will resend them to you.

I forgot my Password?

You can reset it here.

I forgot my username?

You can recover that here.

I didn't receive an email?
  • Check your Spam folder.
  • If you are using Gmail, check your “Promotions” tab in your Gmail inbox.
  • If you still didn’t receive an email about your order, please email us at info@valortix.com
I'm having trouble buying tickets?

Please email us at info@valortix.com

I need a refund?

Please email us at info@valortix.com

Let us know why you need a refund. Please check our Term of Service page for our booking & refund policy

I have some other issues?

Please email us at info@valortix.com

My order history?

You can see your order history by logging into your account.

Do I have to print my tickets?
No, your tickets can be scanned from your ticket(s) email in your phone.
What if I forgot my printed tickets and I can't find them on my phone at the event?
It is a slightly slower check-in process, but our workers at the event can check you in by using your name and looking up your tickets.